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Old Oct 25, 2023 | 12:45 am
  #12  
leosantos
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Join Date: May 2023
Posts: 191
Originally Posted by Virginia Emery
With AS award ticket you can't do anything on Starlux' website - this means missing out on pre-select meals, pre-order duty free

FYI I've made 2 separate JX bookings using AS miles in economy between NRT and TPE. The Dec 1 booking I was able to call JX US call center and have "forward" seats assigned - this was under the 3-category economy so AS tickets were assigned either as "Basic" or "Full" which included "forward" seat selection, 2 piece luggage, etc

The Dec 8 booking I have not been able to get seat assigned, this is under the 4-category economy as per picture above, so now it's either "Limited" or "Savings", uncertain how much luggage I would be allowed, but not planning to check-in more than 1 piece anyways
Speaking from bad experience, just hope you dont need to call Starlux customer services. The service is virtually non existent.
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