Originally Posted by
beachmouse
I do suspect that Delta got some really brutal feedback from larger corporate clients and overcorrected to keep them happy. One DM is change left in a seat back pocket for Delta but a travel decision maker at a major company that calls their contact at Delta and says ‘I’m got 500+ DMs and another 3,000 PMs and I’m getting messages left and right about how angry they are with the changes and can we got on more United or American flights now?’ Is going to be at a level where Delta does have to care.
Or else it was really brutal feedback from actual Amex customers who voted with their wallets and imperiled DL's stated goal to drive Amex remuneration to $10B/year (from the current $7B/year). Actual Amex card data might have begun to suggest that even the $7B/year level was at significant risk.