Originally Posted by CanaryWharf

stayed there a month ago

as diamond i got an upgrade from entry level room to junior suite. I think junior suite is probably the highest you can expect for a free upgrade during the busy season

rooms are tired, but hotel is in good condition overall and service was OK. Main pool was way too crowded but you have a few smaller pools scathered around the complex which were less busy

i would say its a decent hotel and its usually priced fairly - so you will pay quite less than Waldorf, Anantara, Taj etc