The cardinal sin of business – alienating your best customers and partners – is mostly fixed in this latest announcement, and it repairs some of the longstanding but obvious logical gaps in the Million Miler program.
I can only imagine the fulminations at American Express when Delta rolled out the previous iteration of SkyMiles '24.
My money is on yet another series of "improvements" being announced in late '24, after Delta's data modeling of actual 2023/24 passenger behavior reveals some unintended consequences among early career frequent fliers.