Originally Posted by
physioprof
What alternative explanation than the assumption they don't have PPs applied is there for telling someone with PPs applied what the cash+miles upgrade offer is?
It could have been a simple miscommunication. It could have been something that she said that made it sound like she was asking about getting onto the upgrade list rather than clearing upgrades.
There's no evidence that the agent had any sort of malicious reason in mind. To ascribe one is unfair.