Originally Posted by
SNA_Flyer
Just JL/CX/AA/QR/AS. I thought it might be the AS segments causing the issue, but I removed them and it is still not pricing. I know I can just call AA to do it, but then I need to use AA intercontinental which I don't want to do for a variety of reaasons. I'd call CX or JL to have them try to issue it, but it sounds like they are all just using the oneWorld tool now - which isn't working for the itinerary.
I stripped out a lot of segments, and even this isn't pricing: HND(JL)-SIN(CX)-HKG(CX)-LAX(QR)-DOH(QR)-CPH(QR)-DOH(QR)-HND
CX has a OW desk, just not one you can call yourself. You still have to talk to a regular person, many of who have no idea how to put it together nor where to send it for pricing once they have it assembled. HUCA is necessary from what I've heard from others. On the one I just ticketed with them, I at least got it to price on the OW tool the had their Whatsapp team make one change before I ticketed it. You could try sending them an itinerary on Whatsapp and ask them to send it to the OW desk for pricing as a OneWorld Explorer DONEx ticket. They seemed to know what they were doing in my single interaction with them, and with other airlines as well I find the SNS teams are better equipped for some reason.
BTW, I had no problem at all getting the OW tool to price the above itinerary. You didn't specify where you wanted stopovers vs. transit. But I put stopovers everywhere except between CPH-HND (transit DOH), got 733,330.00 JPY on the tool. I do not use the AI function, that's a disaster in my opinion. Post up your full itinerary what you're trying to achieve and I'll see if I can't get it to price somehow, I've had a good bit of practice manipulating that tool to make it work now. Make sure to indicate where you want a stopover vs. transit. Also if you have a free segment I'd recommend CX TYO-HKG-SIN to get the tool to send it to CX instead of JL. JL has both a ticketing fee and service fee for any changes, even if they'd be free in the fare rules.