Originally Posted by Dave510

I think I see what happened, correct me if this is wrong:
1. Your partner created a new FB account, and never flew with FB
2. Your partner then joined your family
3. Your partner then transferred from her MR to her FB account
4. Your partner then redeemed and paid for the award ticket using her credit card
Crucially: 5. Your partner is NOT flying on the award ticket

If you are FB's fraud department, you can appreciate how these facts make it look 100% like a mileage broker selling an award ticket to you, creating a dummy/throwaway account that has never been verified, joining your family and making the redemption for you right?

If your partner were to fly the same ticket with you, you'd be ok.

You might be able to do something about it if you showed up at their office and showed them 1. your partner is a real person and 2. your partner actually lives at the same address as you. This will prove your partner isn't a mileage broker selling an award ticket to you, and hence no TOS were broken.