Originally Posted by GrayAnderson

So, I think the answer to the first question is that the others did a better job of communicating, didn't gaslight folks, and didn't take quite as much of an axe to everything all at once (including the massive hike in tiers, though a bump vs 2019/planned 2020 reqs was probably in the mix no matter what). Yanking the MQD waiver from the CCs (without a de facto replacement) stands out - $25k on the CCs now gets you an MQD waiver into Plat. Post-change it doesn't even get you halfway to Silver on the Reserve CC. Had the status-earning change been the only change, I think this wouldn't have been as much of a mess. So it was a massive, multi-part overhaul and there was no clear subset who might plausibly have gained. Much like the markets last year, there was nowhere to hide.

As to what I/we want to roll back, others have said it well: You'll get different answers from different people. Personally, I'd like to see the Reserve/Lounge situation reverted in some manner (even at the price of the CC fee going up). If I could get lounge access for a set fee (we can haggle about that amount, but I'd be just as happy to plop down about $1000 for that) without messing with status or poorly-valued CC spend, I'd be just as happy to keep my business with Delta. (If Skyteam matched the others, this would be easy enough to resolve...) But I know there are others who would opt for other things.

By the way, one thought comes to mind: I wonder how it would go over if a program just went to "RDM earning" and "benefit earning", where for the latter one could opt for assigning "points" to things like boarding priority, extra free bags, maybe even extra RDMs, etc.? For WFBF folks, a lot of the "conventional" benefits (e.g. complementary upgrades/upgrade priority, boarding priority, free checked bags) simply don't apply (there is an assumption that folks aren't paying for premium seats which is built in via most of the lower-tier benefits - other than the extra RDMs, Silver offers absolutely nothing that isn't already built in to a purchased F ticket). Others might opt to pump most/all of their stuff into other categories of benefits.