FlyerTalk Forums - View Single Post - Finally! United.com "Chat with us" option plus NEW SMS option
Thread: Finally! United.com "Chat with us" option plus NEW SMS option
View Single Post
Old Sep 29, 2023 | 9:49 am
  #33  
Mike Jacoubowsky
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Various between 2p & 1K, currently Gold
Posts: 8,888
Originally Posted by Warriorconcept
I think I do prefer the chat if anything so they can get the spelling of my name and details right. Also appreciate being able to make changes via SMS while I'm in the office so I can still take calls and such.
My chat session that began at 4:22pm finally ended at... 7:15pm! The final message from the FIFTH person I dealt with was this-
I do apologize it took you hours to correct this one. I will surely provide feedback to the representatives involved about this.
Mike Jacoubowsky is offline  
Reply