Finally! United.com "Chat with us" option plus NEW SMS option
Sep 29, 23, 1:31 am
#31
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,850
Now that I dropped my Vonage (crazy taxes and fees), I started using Chat with various providers since I don't like to talk on the mobile phone.
It almost seems the chat agents are multi-tasking so any transaction / conversation just takes that much longer. While it is good you can frequently get a transcript at the end, I think I still prefer to talk to a human. You can also gauge better their competency level in this day of inexperienced employees....
It almost seems the chat agents are multi-tasking so any transaction / conversation just takes that much longer. While it is good you can frequently get a transcript at the end, I think I still prefer to talk to a human. You can also gauge better their competency level in this day of inexperienced employees....
Sep 29, 23, 7:46 am
#32
Join Date: Jun 2020
Posts: 409
Now that I dropped my Vonage (crazy taxes and fees), I started using Chat with various providers since I don't like to talk on the mobile phone.
It almost seems the chat agents are multi-tasking so any transaction / conversation just takes that much longer. While it is good you can frequently get a transcript at the end, I think I still prefer to talk to a human. You can also gauge better their competency level in this day of inexperienced employees....
It almost seems the chat agents are multi-tasking so any transaction / conversation just takes that much longer. While it is good you can frequently get a transcript at the end, I think I still prefer to talk to a human. You can also gauge better their competency level in this day of inexperienced employees....
Sep 29, 23, 10:49 am
#33
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,805
I do apologize it took you hours to correct this one. I will surely provide feedback to the representatives involved about this.
