Originally Posted by DemonDeacon

I think Delta doesn’t yet realize the harm they’ve done to the brand. They’ve crushed the illusion that there is any loyalty flowing from the company to the customers, many of whom would go (literally) out of their way to fly Delta over other carriers.

I’m a lawyer, and we still talk about the specific law firms that laid off junior attorneys during the 2008 financial crisis, all but decimating their careers. I suspect we will be talking about this Delta disaster for many years to come