Originally Posted by
WyomingBound
It would be nice to give us other way to earn (Skymiles Dining, Shopping.....etc.....)
It would be nice to have a way to earn that didn't involve
seriously foregoing benefits elsewhere. Like, I don't use the DL Amex for DL flights because the Amex TI is complete garbage (only applies if you booked the full round-trip with them (I'm not sure how quasi-open jaws would play, like out from ORF/back to RIC); also, can only claim 2x/yr).
Originally Posted by
SteveinA2
Delta want to cut there number of Diamonds in half (if not more)
The lowest value customers should be the ones they trim.
Removal of the MQD waiver achieves that goal.
That makes sense.
What doesn't make sense is making having the AMEX card a stupid decision. I don't personally care, but no one in their right mind would use a Delta Amex - when 2.625% cash back no fee cards are available.
Plus from a perception viewpoint AA's program sounds much better. Telling someone 1 MQD per $20 dollars sounds far worse than 1 loyalty point per dollar.
Telling an Elite you get 11 LP's per dollar spend sounds better
Delta should have copied AA
Not to mention that in the case of AA, that 1 LP is around 10:1 (vs the higher-tier elites - the math gets goofy because Amex bonuses CC spend's LPs by 20-30% at some point) or even 5:1 (for the lower-tier elites or non-elites), but that applies to
every single card. The fact that Blue/Gold card spend doesn't count for status is a glaring exclusion here. Of course, given how badly they hosed the Reserve card (and dinged the Platinum card), someone probably felt that not giving them that was a way to retain differentiation (since otherwise, if you can't use the 2-for-1, the Reserve potentially becomes an expensive paperweight).
Originally Posted by
troyintn
I agree they will reevaluate the reserve card limit. Since that is a triple whammy to them. Amex will be mad about losing customers, AMEX will buy fewer sky miles, and overall Amex spend will be down. The 35K for spend is roughly what I was expecting since I thought they would just raise MQDs to 25K, but with cc spend it is pretty close.
I agree that Amex is probably
not happy right now.
Originally Posted by
smartytravel
In my view Delta completely and profoundly disrespected its customers. It pissed on all of us, and told us it was raining.
1. Gaslighting and blame shifting - claimed that we asked for the changes; alleged that they were making the program easier and more rewarding
2. Awful formulaic customer response and awful communication
3. Lying to passengers directly prior to changes to sign them up for credit cards
4. Clear evidence who matters to them - people who make $500k salaries
5. Now PR manipulation to stop people from leaving by making ambiguous claims
Notably, they had a CC SUB offer they were hawking that expired on Sept. 13...