Originally Posted by
DaveS
Some of the questions asked you to chose up to 5 favourite options from a list of say 10 things. The list being the program benefits. I suppose there is the risk that the least popular selections get enhanced away.
The problem is that airlines often like to enhance away the most popular selections and then say "based on customer feedback". (because often popular = used a lot = expensive to provide)
Any half-decent data analyst can already see from their internal data which benefits members are actually using. They can probably even infer that members who ONLY travel TK using upgrade vouchers are only travelling TK WHEN they can use the upgrade vouchers. (to choose one example that I fear will be enhanced away)
Originally Posted by
nacho
That's why I answered that I'm neither happy or displease with the programme. I don't want to give them any idea or any excuse to enhance the programme.