Worried - M&S Survey
Sep 26, 23, 10:49 am
#16
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+
Posts: 3,493
Some of the questions asked you to chose up to 5 favourite options from a list of say 10 things. The list being the program benefits. I suppose there is the risk that the least popular selections get enhanced away.
Sep 26, 23, 12:40 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,689
generally, such surveys are not a good sign... these are used to justify program @Enhancements@ based on the feedback received...
Sep 27, 23, 2:41 am
#18
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,608
Any half-decent data analyst can already see from their internal data which benefits members are actually using. They can probably even infer that members who ONLY travel TK using upgrade vouchers are only travelling TK WHEN they can use the upgrade vouchers. (to choose one example that I fear will be enhanced away)
Sep 27, 23, 5:55 am
#19
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,689
The problem is that airlines often like to enhance away the most popular selections and then say "based on customer feedback". (because often popular = used a lot = expensive to provide)
Any half-decent data analyst can already see from their internal data which benefits members are actually using. They can probably even infer that members who ONLY travel TK using upgrade vouchers are only travelling TK WHEN they can use the upgrade vouchers. (to choose one example that I fear will be enhanced away)
Any half-decent data analyst can already see from their internal data which benefits members are actually using. They can probably even infer that members who ONLY travel TK using upgrade vouchers are only travelling TK WHEN they can use the upgrade vouchers. (to choose one example that I fear will be enhanced away)
Sep 30, 23, 8:08 am
#22
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,206
I find most intgeresting the "what else would you like?"
Double miles for Biz flights? You mean WHAT THEY USED TO HAVE?
Would you like free Emergency Exit seats, LIKE TOP TIERS AT ALL OTHER MAJOR AIRLINES?
Miles that do not expire? LIKE EVERY MAJOR AIRLINE (some require some activity) MAYBE THEY WANT TO BREAK FROM THE ME3 fold?
Double miles for Biz flights? You mean WHAT THEY USED TO HAVE?
Would you like free Emergency Exit seats, LIKE TOP TIERS AT ALL OTHER MAJOR AIRLINES?
Miles that do not expire? LIKE EVERY MAJOR AIRLINE (some require some activity) MAYBE THEY WANT TO BREAK FROM THE ME3 fold?
Sep 30, 23, 1:24 pm
#23
Join Date: Sep 2017
Programs: TK E+, RJ G, AZ E
Posts: 1,731
I find most intgeresting the "what else would you like?"
Double miles for Biz flights? You mean WHAT THEY USED TO HAVE?
Would you like free Emergency Exit seats, LIKE TOP TIERS AT ALL OTHER MAJOR AIRLINES?
Miles that do not expire? LIKE EVERY MAJOR AIRLINE (some require some activity) MAYBE THEY WANT TO BREAK FROM THE ME3 fold?
Double miles for Biz flights? You mean WHAT THEY USED TO HAVE?
Would you like free Emergency Exit seats, LIKE TOP TIERS AT ALL OTHER MAJOR AIRLINES?
Miles that do not expire? LIKE EVERY MAJOR AIRLINE (some require some activity) MAYBE THEY WANT TO BREAK FROM THE ME3 fold?
Sep 30, 23, 3:44 pm
#24
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive, AFKL Gold, HH Diamond,Bonvoy Gold,ALL Gold
Posts: 13,942
Maybe they should have also added, no weight check for carry-ons if within the dimensions like BA did.
As someone traveling HBO, it's ridiculous to check a carry-on and wait at the belt, because of an outsourced check-in agents mood ( IST agents usually don't care ).
As someone traveling HBO, it's ridiculous to check a carry-on and wait at the belt, because of an outsourced check-in agents mood ( IST agents usually don't care ).
