Originally Posted by
chromedome00
I just wanted to report my experiences so far with United Polaris - and we are not even off the ground yet. I am Delta Platinum and past Diamond Medallion - I thought I knew how things worked....
We booked tickets (full fare) on United IAD - BRU as one leg of our journey. I have zero status on United, but I expected that paying full price (I admit they were really cheap though) and picking my seats in May would mean something. Apparently not. 3 of us on the same itinerary all picked window seats in a row on the A side. We have been moved around many times. Each time we discover we call United. One person says they can't do anything, often times their supervisor says no way "operations did this we can't change it" - but if you call back and get a helpful person, they will fix it again.
We got to the point that we were checking our seats every day - yes I know first world problems - but I don't want to sit near the bathroom or galley. The seats are not broken or out of service. I suspect we are getting move for someone with status. I have never experienced a seat change on Delta after I booked my seat. Is this common with United? Even paying on full price on United.com is no guarantee of your seat assignment in Polaris?
Really frustrated and half the people we talk to don't seem to care. Had to vent and share my experience. We have had our seats moved 5 times since May - and not because of equipment changes.
Do you have a copy of your receipt showing the originally-assigned seats when ticket purchased? Are those the seats you're winding up with whenever they get changed involuntarily?
I noticed on a recent roller-coaster of tail swaps that every time a new tail was loaded, my partner and I got sent back to the original seats (randomly assigned, for us — we didn't pick during purchase). They weren't particularly desirable seats, so I had to baby sit it, reselecting the desired seats each time, and ultimately I wound up losing out for one of us (me) when there was one last swap an hour before departure under gate control.