FlyerTalk Forums - View Single Post - Product change to Double Cash and Custom Cash not available.
Old Sep 23, 2023 | 4:50 pm
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sdsearch
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Originally Posted by Zodiac
I just called into Citi, trying to convert a MIleUp card to Double Cash. Rep said the conversion isn't available, and told me to try again in a month. Tried a different rep as well as a different citi card, no dice.
How recent is you MileUp card? You didn't say.

Banks typically cannot convert cards to a different one until at least a year after you've had the previous one.

And then some banks don't let you convert from a partner card to a different partners card or to a generic card. The MileUp is an AA card, right? So maybe Citi is one of those banks, I'm not sure.
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