Originally Posted by
goodgirl
A question for those who said they booked what Air Asia calls "
Xtra Carry On"
(
https://support.airasia.com/s/articl...language=en_GB)
How did you book (OTA, website or app) and at what stage were you able to add the extra 7kg carry-on?
I can not find the option despite AirAsia listing my departure country:
I flew them KIX-MNL last week, there was no way to do it online. Since I didn't know how picky they would be at check in, I put my PC in a coin locker so my backpack was under 7kg then just went to retrieve later. They didn't weigh my backpack, but they did with most other passengers. They seemed to be offering the Xtra Carry On there at the counter. I don't know why it wasn't an option online, as I'd have just paid for it. Last time I flew them in the Philippines domestic they did offer it online.