Originally Posted by iahphx

Frontier's customer service is horrific. You always hope you don't need it. Usually I don't -- unless they cancel my flight (which does happen often if you book more than a month ahead of time) or I want a refund on a ticket I've purchased. I have to allocate a half hour to "chat" when these problems occur. But, jeez, my average fare with them is less than $30. These days, that's about 1/5th what it would cost on any "real" airline. Everyone has a price. Mine is apparently "1/5th the cost."