Originally Posted by
D582
I believe some of these fares are only available via the website, so the call centre would not natively see them - they would need to switch to the booking office used by the website to see them and I'm not sure all agents can do that. Additionally, most of these fares appear to be dual inventory fare by rule, so even though B is available, you may need to find a flight where a lower class is also available to maintain a similar price point.
If only the website worked reliably. It was interesting because I had two calls on this yesterday. The first agent insisted there was nothing she could do to make the fare I saw show up, and even called ticketing to try. The second agent "Changing to Y would be $1850, but if I keep you in B it's a 30 GBP refund" with no call to ticketing and a generally quick and painless interaction.
I didn't explicitly ask for Latitude B, now I know to try that when calling in to change, I just said I wanted to stay in Latitude. This isn't this first time I've had this mismatch happen, however last time it was only a $600 difference.