Originally Posted by
Nitehawk
Very frustrating experience trying to change one of these I have departing in 4 hrs, LHR-YYC-LHR. I have already flown the outbound.
Website offers me the change I want with a refund of $70, but errors out when I actually try to make the change. AC Reservations wants $1850 for the change. I could buy a one way latitude for $1900 on the same day, so the value of my return segment is apparently $50. Or take a refund of $250 and fly nothing.
I believe some of these fares are only available via the website, so the call centre would not natively see them - they would need to switch to the booking office used by the website to see them and I'm not sure all agents can do that. Additionally, most of these fares appear to be dual inventory fare by rule, so even though B is available, you may need to find a flight where a lower class is also available to maintain a similar price point.