Originally Posted by
stargold
If the ticket is refundable (with or without a cancellation fee) then the YQ should be part of the refund. I'm surprised the agent is even trying to claim otherwise.
I had this happen to me once last year. Booked First Flex fully refundable through Expedia (wanted to ticket in USD to avoid currency losses) Expedia claimed the YQ was non refundable. The ticket terms are so confusing, there are places it says it is non refundable and others that it is refundable. Expedia claimed they don't issue the refund, EK does, and that the YQ is non refundable according to EK. It was only like $70 on an $6000 ticket so I just gave up arguing but I was kind of annoyed that they claim it is fully refundable but it is actually not.