FlyerTalk Forums - View Single Post - United’s 24-hour cancellation / flexible booking policy ...
Old Sep 5, 2023, 10:38 pm
  #113  
dblumenhoff
 
Join Date: Dec 2017
Posts: 413
Originally Posted by WineCountryUA
So something like 10 minutes short of the 24 hours. While it should have worked, that was really pushing the deadline, hence the common recommendation is leave an hour buffer.

Still suggest a DOT complaint vs a messier chargeback
Totally. I started about 90 minutes before with the direct cancellation online. When that was saying it was going to be FFC/fee, I contacted the chat agent at 10:37. It took the chat agent that long to deal with me (including 20 minutes just to verify that the 24 hour cancellation policy existed).
dblumenhoff is offline