United’s 24-hour cancellation / flexible booking policy ...
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#1
Original Poster
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,355
United’s 24-hour cancellation / flexible booking policy ...
Can you cancel a booked award ticket within a 24 hour window without penalty and having the Miles credited back without cost?
I know you can do this with a purchased ticket. Thanks
I know you can do this with a purchased ticket. Thanks
#4
Original Poster
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,355
It was booked on line
So I guess I can go on line and cancel.
How long does it take to have miles available again?
I dare not call to find out
How long does it take to have miles available again?
I dare not call to find out

#5
Join Date: Dec 2007
Location: Providence, RI
Programs: AAEXP, BASlv, UAGold, Hyatt Diam, IHG Plt, SPG Plt, HH Diam, MR Plat, CC Gold, Nat ExecElite
Posts: 440
Be prepared to wait a while. I cancelled an award ticket a week ago and still haven't gotten my miles refunded. Agent I just spoke to said it can take up to two weeks or so "because everything is backed up with the merger".
Last edited by KevinInRI; Mar 22, 12 at 11:36 am
#8
Join Date: Feb 2008
Location: LAX
Posts: 969
#9
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,423
#10
Join Date: Jun 2006
Location: Sun & beach destinations
Programs: UA-lifetime Platinum (2MM), IHG-Amb, HH-Diamond, Hertz-PC, Marriott-Gold, CX-AM
Posts: 1,427
Does anyone know when exactly UA start charging tax/fee on your credit card after you make the award purchase? If UA do it 24 hours AFTER the purchase, then UA doesn't even need to refund you any tax/fee when you cancel the ticketed award within 24 hours. Is that how it works now?
#11
Join Date: Oct 2004
Location: Illinois (ORD)
Programs: UA 1K MM, Hilton Diamond, SPG Platinum
Posts: 232
UA will not refund close in booking fee. I booked a ticket for my sister who is a general member using her miles. Since she is a general member and travel was within 7 days, $75 close in booking fee was charged. We subsequently canceled the ticket within 24 hours and got miles and taxes back, but not the the close in booking fee.
#12
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
IME, if I click "refund/redeposit" instead of "cancel", I get miles redeposited instantly (fee/tax refund to cc takes a few days). When I clicked "cancel" by mistake and then requested a refund, redeposit took longer (about a week?).
#13
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 2,006
Last spring I cancelled an UA award ticket (flights on LH) because of a significant schedule change (about 4 hours). My miles (60k) were redeposited within a couple of days, and I have since rebooked my travel on LX.
#15
Join Date: Feb 2008
Location: LAX
Posts: 969
Thanks, I was able to do it within the window. I had to go thru the call center to make the reso, so I'll see if get that $25 back too (unlikely!)
On a related matter, the award rules are a bit contradictory for changes.
I have booked Italy - LAX and I will want to add LAX-SFO once the savers are released for that leg.
The rules say:
- there is no charge to add,change or remove a segment more than 21 days prior to travel,
- but they also quote a $75 fee to change the origin or destination.
I guess we'll find out - $75 not such a big deal!
On a related matter, the award rules are a bit contradictory for changes.
I have booked Italy - LAX and I will want to add LAX-SFO once the savers are released for that leg.
The rules say:
- there is no charge to add,change or remove a segment more than 21 days prior to travel,
- but they also quote a $75 fee to change the origin or destination.
I guess we'll find out - $75 not such a big deal!