Originally Posted by
middleclassmillionaire
I’m a Globalist mid-stay on a paid rate and there’s a lot of inconsistencies.
The front desk agent was new and didn’t know what the Globalist breakfast guideline was. I asked someone else and was told 1 buffet per person. I pressed, “Is there a guideline for entrees?” ‘No, buffet only’. Then I asked the restaurant and they told me 1 entree and 1 drink per person.
At check-in, they upgraded me to the 1 br King Suite. I asked if they could put me in a hospitality suite since both my girlfriend and I have remote work setups. “It’s only available 1 of your 2 nights”, despite me showing him it was available to book through the app for both nights. A nearby agent teased, “I can look if one of our newer, Executive Suites is available”. Yes, it was, but they tried pushing it as a paid upgrade.
Overall, not bad, but a lot of different answers from different people.
the hospitality suite is a premium suite at that property, so I don't begrudge the property or the front desk staff for being awkward about it since clearly you were being pushy about getting a free upgrade to a premium suite. Don't get me wrong, I've been pushy myself when properties play shady games about clear program terms like upgrading to standard suites when they were available. But playing the app availability game for a premium suite, and then blaming the property for being "inconsistent" about it, just screams entitlement.
as to breakfast: the property has been good about providing the benefit for takeout orders, where by definition then the buffet isn't available, but clearly most if not all the items are probably from the buffet. either way, is it such a big deal that there was some confusion between the people you asked about it?
To be clear, this isn't a luxury property. But the location is pretty decent, staff are trying, and they've been consistently very good at proactively upgrading to standard suites (even this past weekend when it was a holiday and there were days when the hotel was sold out), and applying the usual Globalist benefits like late checkout. I would stay here if you had a meeting either at the hotel or at the Convention Center, or were going to Disneyland and wanted a better breakfast than both the Hyatt Place and Hyatt House nearby -- for those purposes, the property is fine and worthy of a return, and has been very consistent in my repeated experience.