Originally Posted by eugnk

While keeping in mind [MENTION=392902]BNELHR[/MENTION] recent experience with CX, I did go ahead with booking an ex-JP DONE3 with them. I hoped that having a simple 3-continent itinerary, which was successfully priced by the online tool, would save me any trouble.

I'll share my experience.

1. Building itinerary.

CTS->HKG (CX)
HKG->TLV (CX)
TLV->MAD->TLV (IB/I2)
TLV->CMN->TLV (AT)
TLV->JFK (AA)
JFK->MEX->JFK (AA)
JFK->DFW->ANC (AA)
ANC->SFO (AS)
SFO->JFK (AA)
JFK->DEL (AA)
DEL->HKG>CTS (CX)

This was successfully priced by the online tool, after some hiccups with transit/stopover points. Note: any itinerary with JL as the first carrier produced errors at the very first stage of price evaluation.

2. Price. 656K (base) + 128K (taxes/fees) JPY. Taxes/fees 128K breakdown: 60K amounted to carrier surcharges, 30K of which were due to the TLV->CMN roundtrip with Royal Air Maroc.

3. I have selected flights, validating itinerary and proceeded with booking through the online tool. One is requested to enter name, FF number and credit card info. Completing the details in the OW online tool produced a booking with CX (first segment carrier). I was sent a booking confirmation email advising me to contact CX within 96 hours to arrange the payment.
Eventually, a credit card that I provided with the oneworld online tool has not been used.

4. Contacting CX for payment.
The good thing was that there was no discussion about DONE rules/itinerary at all. It looked like the booking was treated as valid. The agent was just dealing with processing the payment. The bad thing was that it took about 35 minutes for the agent to generate an email with the payment link. I was on hold most of the time.

It took 23 (!) more minutes to add my BA FF number. FF number was not successfully passed from the oneworld tool to the CX booking. The agent has struggled to add it to the booking.

5. I received my e-ticket 2 hours after finishing the phone conversation with CX.