Hello just hoping for some advice from anyone who might have been through something similar with Emirates.

My wife and I, plus 3 children, recently flew Emirates on business class which we did via a points/rewards redemption for 300K miles. (i.e. c60K Skymiles each).

My daughter suffers from celiac disease so we specified we needed a gluten free meal.

They provided this, however after her meal they gave her a normal dessert which was not gluten free, which made her very ill.

The flight crew organised an ambulance to meet her when the plane pulled into the gate, and she was taken to the hospital area at the airport for help. They also admitted they had made an error by giving her the dessert, and it did contain gluten.

All up she was there for 3 hours at least, throwing up continuously while we all waited, missed our ground transfers, dinner bookings for my birthday, etc. until she was OK enough to leave the airport medical facility and for us to head to our hotel.

After the incident, throughout our holiday and even now, she is petrified of eating gluten again by mistake, throwing up, etc. she really has suffered from the aftermath of the ordeal for a 10 year old. The gluten would not be good for her stomach, and we are told will take some time to work through.

After writing to Emirates about what happened, they offered us 25,000 miles and to sign a release, without any omission of error, etc.

Does anyone have any view on this, i.e. is the 25K miles fair offer under the circumstances and/or what might be standard and fair from any past experience with Emirates similar to this one for us ????

Many thanks for any views and advice.......