FlyerTalk Forums - View Single Post - Hot gamification elements in programs
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Old Aug 17, 2023 | 7:13 am
  #7  
flyingcrooked
All eyes on you!
 
Join Date: Oct 2022
Location: Ottawa, Canada + Edinburgh, Scotland
Programs: AC Super Elite 100k, Star Alliance Gold
Posts: 1,313
Originally Posted by mia
Some Flyertalk posters are interested in, and motivated by, Badges and Titles, in addition to Miles and Points.
These also tend to blend together with actual concrete benefits, or perhaps more precisely they undermine the ability to rationally assess the value of the concrete benefit. That is, it's very difficult to dispassionately assess the real value of a given benefit when it is attached to some sort of achievement or status title. I've seen people willing to spend thousands on dollar runs to achieve an elite status level that would bring them only hundreds of dollars of benefits, but it has an elite title, and in my mind they fool themselves into thinking they're motivated by the concrete benefits rather than by the title/badge. This is the great strength of 'loyalty' programs, in my view, to businesses, they exploit our human temptation to irrationality.
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