Originally Posted by worldtraveler303

This is incredibly frustrating. Same experience. Email no longer works. They even wrote me and said they were going to deactivate it soon. Sent to website for no-response "claim." Phone agents unable to help. Does anyone know if you book one segment on the website and then call in within 24 hours, can the agents manually add a segment? without incurring a change fee? This itinerary hits the USA, so should be subject to DOT 24 hour rule.