Hello Stephen,
Sorry for this bad adventure.
In very unusual circumstances like these, it's not unusual for airlines and airports to play ping pong with each other until a solution is found. Theoretically, your bag is still part of a police investigation area. Once released, it's up to the authority to deliver the bag back to airport services, and then back to the airline. And KLM is theoretically in charge of bringing it back to you.
Call KLM instead of using the bot at
+44 20 76 60 02 93 and explain the situation very simply. "Bag was delayed, airport burnt, bag is still at Catania. Have you located the bag ?" Do not let them go away with an easy answer, ask for a clear info on wether or not they have located the bag and are able to bring it back or if they are working with the authorities to solve this. If you are not happy with the answer, ask to speak to a manager. If denied, hang up and call again.
Otherwise, you can try to call SAC, one of the
service company of Catania Airport, it deals with all sorts of management of support structures/services.
+39 095 346350 or email them at
[email protected] / You can also try with Catania airport lost items here :
+39 095 7239630 and at
[email protected]
And for your information, because this is a very special situation, at Catania airport, OPS (pax and ramp services, load control, flight operations, ticketing sales desk) are all operated and supervised on behalf of airlines by
GH ITALIA. They are the one probably holding your bag at this point. Here are the contacts for Catania airport specifically :
The station Manager is
Vincenzo Cocina / E-mail:
[email protected] / Try to call
+39 095 7239305 or e-mail:
[email protected] or
[email protected]
The website of GH ITALIA Handling services is here :
Link.
And when they tell you vaff_____ just say :
Mi aiuti per favore.
Good luck.
Other than that, it's Sicily, and you know what that means. Pray Saint Anthony of Padova everyday.