A woman with a pace maker requested a pat down instead of WTMD on advice of her doctor. A female screener was not available to conduct the pat down, things went downhill from there.
Seems things never change.
"I said to the guy, 'I can't go through the metal detector. I have a pacemaker. I want a woman to pat me down.'"
Although airlines have been under-staffed since the COVID-19 pandemic, Duncan Dee, former chief operating officer of Air Canada, said the opposite is true for CATSA.
"They reported staffing numbers which exceed the staffing numbers they had pre-pandemic for fewer travellers," Dee said.
Dee said CATSA should not have an all-male shift of screeners "under any circumstances."
"The fact that they did not have a female screener scheduled to work during that shift is a huge contravention of their own internal procedures."