Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,734
Yes, the chat is completely useless.
Be careful using while airborne.
A colleague of mine was reprimanded when he went apes—t on them while in flight.
So somehow they can escalate if they feel abused or threatened, but have done ZERO to help me and others (other than cancel out entire itineraries).