Originally Posted by
CALMSP
I've never received a phone call. even with a tag, and business cards in each pocket.
Anecdotal evidence does not mean it does not happen. I have received calls from UA and WN once the bag was found. In WN's case, the bag was tagged for BUR, but ended up in MCO. I guess it needed a Disney vacation.
Originally Posted by
halls120
besides all of the mistakes with claim forms, bag tags, etc., what this also shows is how tone deaf UA is when it comes to their public affairs posture. it apparently now takes a phone call from the news media to prompt united to do the right thing for a customer who made no mistakes whatsoever.
How is this different from any other organization getting a ping from the media "problem solver"? This issue was compounded by the fact that the wrong tag was attached, which means that there were 2 bags that were mishandled. UA was already offering $1500 to replace the content - how is that UA not doing the right thing?