In the latest proof that the chat people have no clue another friend got the unpleasant mess that comes from Frontier's jerking around with the schedule. Imagine you planned a getaway to Las Vegas, leave at 7pm on Tuesday and then go home at 8pm on Thursday. Well with Frontier, they cancel the 8pm flight and book you onto the 1am flight on Thursday morning. She asked the chat person to move her to another flight and they refused saying the 1am flight is only one that she can take and its already locked in (which was clearly not true). The chat person even acted like the 1am flight was a decent option, but then again when you are a low paid Philippine-based chat agent its not like you have gone through this kind of runaround yourself.

I finally was asked by my friend what to do and I told her just cancel the rescheduled flight and find another way home. It wasn't clear to her she could do that on the email from Frontier but I convinced she could and she was able to. Fortunately, Spirit has a flight a few hours earlier for just a few dollars more and for now, it appears Spirit won't obliterate its schedule like Frontier does every month. Another reminder to always book one-way flights on Frontier and never lock in your hotel or car rentals, have the ability to cancel because chances are you will have to change things around.