Originally Posted by travelinmanS

I made the mistake of cancelling using the website. I then got an email from someone telling me they were working on it. My flights didn’t get cancelled however so I wrote them again and they said they’d get to it asap. They then sent another email saying I have to call to refund my miles anyway. When I called the first thing the guy told me was that I should do it online! Finally he let me cancel and use the automated phone system for payment. I’ve been charged but miles are nowhere to be found still a week later.