Hi,

I was trying to purchase a flight ticket from Bangkok to Singapore but the payment kept getting declined. I used a Chase credit card and called both my bank and VISA, they both confirmed that everything's perfectly fine with my card and they didn't even see the transaction come through from Singapore Airlines. I've worked with multiple online agents and a phone agent and none of them were able to get this resolved. The first online agent told me I need to clear my browser cache and try it again, I tried and even tried on the app with no luck. The second agent sent me a payment link via email and it didn't work either. I tried using a different Chase card and still got the same error message. I then tried to pay via phone with a phone agent and had no luck either, the phone agent told me the reason why I got declined was because there's a system issue on their end so no self/phone payment could go through at this time, he said there's no ETA on when this could be fixed. The error message I got was something like "The transaction got declined, please contact your local Singapore Airlines office."
Does anyone have this issue lately? I did some google research and seems like there're other people who have had this issue.