Originally Posted by
naticom
I’m missing points from AMEX -> Bonvoy. AMEX said they transferred out the points and Bonvoy customer service said they saw AMEX transferred the points but they need 12weeks to manually add the points. Is there any way to expedite the process? Thanks
Update: wrote an email to one of the lurkers and she couldn’t expedite the 12 week process. It’s because during that statement cycle I didn’t have any regular spending points and that hit a Bonvoy’s system bug