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Old Jul 25, 2023 | 8:37 pm
  #6  
ZenFlyer
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Originally Posted by Antarius
I can't seem to get it put on hold. Her dad has a different name and it still errors out.

I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
My friend, you know the answer already, since you're usually the first to identify it -- bad IT, such that the website can't distnguish between a reservation made for one passenger and that being made for another on the same flight. Wishing you a short and painless phone call to get it resolved!
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