Different passenger - Duplicate reservation error
Jul 25, 23, 2:40 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,599
Different passenger - Duplicate reservation error
Booked a domestic mileage ticket for myself and my SO (same reservation/PNR) a few days ago. We are trying to book another ticket on the same flight for her dad and get the following error
I have tried with my account (original reservation booking account) and my SO's account. Both error out.
Any idea why it would be erroring out for a different passenger?
Something went wrong
This reservation appears to be a duplicate of an existing reservation which prevents us from continuing. Members: Review your Flight Reservations from the View Reservations link in Reservations.Any idea why it would be erroring out for a different passenger?
Last edited by Antarius; Jul 25, 23 at 2:47 pm
Jul 25, 23, 7:15 pm
#3
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,599
)
Jul 25, 23, 7:56 pm
#4
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,118
Jul 25, 23, 9:16 pm
#5
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,599
I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
Jul 25, 23, 9:37 pm
#6
Join Date: Jan 2011
Location: Washington, D.C.
Posts: 1,109
I can't seem to get it put on hold. Her dad has a different name and it still errors out.
I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
Jul 25, 23, 9:54 pm
#7
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Gold (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 368
Same thing when I travel with my son. We have different middle names, different DOB, different global entry numbers and unique Advantage numbers and AA still can’t figure out it’s NOT a duplicate reservation.
Jul 25, 23, 9:56 pm
#8
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,118
I can't seem to get it put on hold. Her dad has a different name and it still errors out.
I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
I'm going to call AA to get it ticketed shortly, but was quite confused as to what was tripping me up. Pax 1 and 2 are ticketed with miles using pax 1's miles. Pax 3 cannot be ticketed/placed on hold with Pax 1 or Pax 2's miles.
Jul 25, 23, 10:09 pm
#9
Join Date: Jan 2011
Location: Washington, D.C.
Posts: 1,109
Jul 25, 23, 10:11 pm
#10
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,599
My friend, you know the answer already, since you're usually the first to identify it -- bad IT, such that the website can't distnguish between a reservation made for one passenger and that being made for another on the same flight. Wishing you a short and painless phone call to get it resolved!
Jul 25, 23, 10:31 pm
#11
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,599
Update
Called AA and got it sorted within 5 minutes. Tried a bunch of things to get one on hold, including Cyril Figgis, Burt Reynolds and Outlaw Country (Woo!)I guess the system must stop multiple award bookings on the same flight, no matter who the passengers are. Maybe an anti-fraud thing, or more likely, bad coding.
Jul 26, 23, 12:06 pm
#12
Join Date: Nov 2005
Location: WAS
Posts: 1,601
Something funky is going on with AA's systems. The last few days, AA.com has been erroneously saying that previously cancelled tickets are still in fact valid tickets that have not been cancelled thereby preventing customers from holding/buying what the system considers to be a duplicate reservation. I haven't found any workaround other than to call AA. I can't seem to get AA.com to recognize a ticket has in fact been cancelled.
Jul 26, 23, 1:20 pm
#13
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 863
Something funky is going on with AA's systems. The last few days, AA.com has been erroneously saying that previously cancelled tickets are still in fact valid tickets that have not been cancelled thereby preventing customers from holding/buying what the system considers to be a duplicate reservation. I haven't found any workaround other than to call AA. I can't seem to get AA.com to recognize a ticket has in fact been cancelled.
Jul 26, 23, 1:55 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,411
Update
Called AA and got it sorted within 5 minutes. Tried a bunch of things to get one on hold, including Cyril Figgis, Burt Reynolds and Outlaw Country (Woo!)I guess the system must stop multiple award bookings on the same flight, no matter who the passengers are. Maybe an anti-fraud thing, or more likely, bad coding.
BOTTOME LINE: It is best to call in. Do not spend precious time trying to "trick" the system into doing something.
