Originally Posted by
Cledaybuck
Because when I tried calling someone at ATL to see if they could help they were telling me how many calls they were getting today about lost bags. Because I haven’t gotten a response from DL for over 9 hours? Or is their usual customer service. That’s why I am asking.
DL is their handler. When you look out your WS flight in ATL, you will see DL employees. DL sold the ticket and tried to reroute it three time yesterday, mostly on their own flights to no avail.
I am aware and have. They are no help either.
doesnt matter who sold the ticket or who ground handled the flights. Per IATA rule, the onus is on the last carrier to find and deliver the bag. I had a similar situation I posted about here in May where AF sat on my bag for 5 days at CDG. Tracking looked similar to yours. It was setup for multiple flights than it ultimately didn’t get on. I suspect it was not properly setup and was rejected by PPBM at the gate (I could see this loop by my AirTag location).