Is Delta Having a Meltdown?
Jul 22, 23, 10:26 pm
#1
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Is Delta Having a Meltdown? Edit: No
Is Delta having a meltdown or am I just unlucky? My bag missed my ATL-YYC flight on WestJet yesterday (July 21). It the also didn’t make the next 3 flights it is scheduled to be on to DEN, SLC, or MSP. There is a message in the tracking after it didn’t get on those three flight that says “en route from sortation system”, but that had been over 24 hours now. Trying to contact DL on the chat, no one has answered going on 9 hours now. No one from from DL or WS seems to be able to do anything or really seems to care.
Last edited by Cledaybuck; Jul 23, 23 at 8:35 am
Jul 22, 23, 10:40 pm
#2
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Is Delta having a meltdown or am I just unlucky? My bag missed my ATL-YYC flight on WestJet yesterday (July 21). It the also didn’t make the next 3 flights it is scheduled to be on to DEN, SLC, or MSP. There is a message in the tracking after it didn’t get on those three flight that says “en route from sortation system”, but that had been over 24 hours now. Trying to contact DL on the chat, no one has answered going on 9 hours now. No one from from DL or WS seems to be able to do anything or really seems to care.
Jul 22, 23, 10:52 pm
#4
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How does WS missing one bag relate to a DL meltdown? Maybe WS (or their handler) hasn't tendered the bag to DL yet... Most carriers prefer to keep the bag online, especially on Int'l routings. Perhaps it'll be on the next WS flight. You should be contacting WS about the bag. They are the last carrier in your itin, and thus responsible for it.
I am aware and have. They are no help either.
Jul 22, 23, 10:53 pm
#5
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That’s not what they claimed. I filled out a form that gave permission to clear customs and they said they would deliver. I’m not actually counting on the bag making to YYC at this point.
Jul 22, 23, 11:45 pm
#8
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Is Delta having a meltdown or am I just unlucky? My bag missed my ATL-YYC flight on WestJet yesterday (July 21). It the also didn’t make the next 3 flights it is scheduled to be on to DEN, SLC, or MSP. There is a message in the tracking after it didn’t get on those three flight that says “en route from sortation system”, but that had been over 24 hours now. Trying to contact DL on the chat, no one has answered going on 9 hours now. No one from from DL or WS seems to be able to do anything or really seems to care.
Jul 22, 23, 11:51 pm
#9
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Good to know that is normal DL customer service. 12 hours with no response. The “higher than normal messaging volumes and long waits” is just the normal bs. I was trying to give them some benefit of the doubt since it seemed like ATL was pretty rough yesterday evening.
Jul 23, 23, 7:17 am
#10
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Sorry to hear of your baggage issues. If I read the original post correctly, WestJet was the operating carrier for the original flight you flew and checked baggage. If this is correct, you need to follow up with WestJet for any baggage issues/claims per international luggage handling convention. Intermediate carriers are not responsible to communicate with you - the operator of the last flight is responsible for your baggage and is your point of contact for baggage claims.
This procedure is governed by international treaties such as the Warsaw and the Montreal Conventions.
This procedure is governed by international treaties such as the Warsaw and the Montreal Conventions.
Jul 23, 23, 7:22 am
#11
Join Date: Jul 2008
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In all honesty what you are describing is simply traveling these days and isn’t specific to delta, computers have replaced people yet when something goes wrong we want to talk to someone, in the end other than getting an opportunity to convey your annoyance to a person it does very little to call in situations such as yours, people don’t like this answer but it isn’t delta specific,
Jul 23, 23, 7:34 am
#12
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Because when I tried calling someone at ATL to see if they could help they were telling me how many calls they were getting today about lost bags. Because I haven’t gotten a response from DL for over 9 hours? Or is their usual customer service. That’s why I am asking.
DL is their handler. When you look out your WS flight in ATL, you will see DL employees. DL sold the ticket and tried to reroute it three time yesterday, mostly on their own flights to no avail.
I am aware and have. They are no help either.
DL is their handler. When you look out your WS flight in ATL, you will see DL employees. DL sold the ticket and tried to reroute it three time yesterday, mostly on their own flights to no avail.
I am aware and have. They are no help either.
Jul 23, 23, 7:56 am
#13
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Yes, the entire multi-billion dollar company is having a meltdown because they lost your bag. You should also know that traffic only exists when youre driving on the road.
Jul 23, 23, 7:59 am
#14
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Because when I tried calling someone at ATL to see if they could help they were telling me how many calls they were getting today about lost bags. Because I haven’t gotten a response from DL for over 9 hours? Or is their usual customer service. That’s why I am asking.
DL is their handler. When you look out your WS flight in ATL, you will see DL employees. DL sold the ticket and tried to reroute it three time yesterday, mostly on their own flights to no avail.
I am aware and have. They are no help either.
DL is their handler. When you look out your WS flight in ATL, you will see DL employees. DL sold the ticket and tried to reroute it three time yesterday, mostly on their own flights to no avail.
I am aware and have. They are no help either.
Not sure how you called DL directly at ATL. AFAIK, all calls go to the central number.
Jul 23, 23, 8:27 am
#15
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I’m not saying this, it’s just a couple of things made me wonder with the comment from the worker (non DL) at ATL to the extremely long hold times. It made me wonder if DL was having lots of problems and there were many bags possibly just sitting somewhere in a pile at ATL. Sounds like the answer is no.
Last edited by Cledaybuck; Jul 23, 23 at 8:34 am
