Originally Posted by chicago747

Just got a call from a 480 area code and didn't answer. Saw the voicemail and they said they were from AA and wanted to confirm I purchased an ATL-PBI ticket for tomorrow for someone with a different name than me. At first I thought could be a scam but they specifically mentioned the last 4 digits of my AA credit card. I googled the phone number they said to call and saw several other reports of people saying it was AA. I then checked my Citi account online and did indeed see a charge for $665. I rang them up and it went right to a person in the AA fraud department. The voicemail had a record locator and the agent asked for that. I said I did not make that charge. The agent gave me the person's name and I have never heard of them. The voicemail said it was not actually ticketed yet and just "on hold". This agent did see a ticket number. He said AA would immediately refund the charge and should see it reversed in a few days. Ironically even the crook knows of AA's operational deficiencies as he bought the travel insurance....which they said would also be refunded.

I was just in Atlanta for work last weekend so assuming either a waiter or someone else who handled my credit card number must have taken the numbers down at some point. Citi is getting a new card out to me and has also flagged the charges. I will say, I am impressed that AA caught this and was proactive in getting in contact. I hope the moron shows up at the airport tomorrow and AA has the police there to question the guy....but the agent said that was unlikely to happen. Either way I appreciate AA's handling of the cc fraud.