FlyerTalk Forums - View Single Post - One Mile at a Time [OMaaT] discussions [merged]
Old Jul 17, 2023 | 7:46 am
  #5032  
baccarat_king
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jun 2005
Location: PBI | Formerly CLT, LHR & AMS (with just a bit of PSP)
Programs: Proud AA CK Spouse, AA Plat, HH Diamond, BonVoy Titanium, Caesars7* (comp), Wynn Black, HR Icon
Posts: 8,208
Originally Posted by kokonutz
But if I don't treat prospects and customers like treasured gold each at each and every interaction then I suffer damage to my brand(s). And if I leave a prospect hanging for a week, my brand deserves the damage I have done to it. That's why I invest in CRM and other customer management tools.
Agree 100% - it's what you have to do. Reputation is always reputation.
baccarat_king is offline