I've been a vocal critic of CX but to compare them to BA - where there are currently a whole host of issues including often delayed flights, often missing baggage, non-existent (truly non-existent, not just long waits) customer service, and more - is just absurd. CX has fallen a lot in the regional / Asian rankings, but still head and shoulders above the North American / European offerings.

(I'm a BA frequent flier and BAEC member btw).