Originally Posted by
Vostie
Thanks for your responses.
EasyJet were not very accommodating with regard to an alternative flight. The only one available which had seats available for my whole party was from LGW at 1800 the following day (Sunday). Due to the fact that our return was on the Monday this was not a viable solution. Despite all the promises of assistance on their website this was the only offer of assistance they made.
In respect of the cancellation they clearly stated at 0900 that the delay was due to crew issues and again at cancellation at 0940 it was because of a lack of crew. Any Force Majeure (adverse weather) may well have come later and this has allowed EasyJet to hide behind that. Whatever it was it did not prevent 40 flights , including 13 easyJet ones, from departing Gatwick between 0940 and 1200 that day.
Again thanks for your help and advice. I will look into a claim from my travel insurance.
If the airline told you the reason for cancellation was a shortage of crew then you are entitled to UK261 compensation. I’d make a claim and continue to ADR if (when) EZY reject it.