Yeah, I like that,"never been possible", lie. UA used to treat me like a vip as a 1K. I still remember one instance where a last-minute MX issue was going to cause me to miss my flight to Tokyo. The GA quickly and competently rebooked me on DL in J and then, ran with me to the gate where the DL connector was departing to convert/endorse my ticket over to DL. I was the last pax to board on that flight, and I made it to Japan on time. I had incredible gratitude to UA in that instance, and it inspired years of follow-on loyalty on my part. Even as recently as 2019, the 1K desk would do some incredible things for me to get me where I needed to be. All of my goodwill towards UA is gone now, washed away, "like tears in rain."