General MP member. Husband and I were booked CLE-EWR-LHR June 25-26. During multiple rebookings caused by cancelled flights, husband was dropped from our PNR and given a new one with no LHR leg. We made it to EWR, discovered the PNR problem, spent the night of June 26-27 trying to find someone to fix it, failed, and ended up unable to make the trip at all.
He got the two 30k emails; I did not. I also don't have the offer under 'Just for You' in my app, and when I try united.com/30k, the response is 'Based on the information you gave us, you don't qualify for this offer.' Is this something else I'm going to have to request from UA, on top of all the lost-trip expenses?