Originally Posted by
xliioper
Were you in paid F or did you have comp upgrade? If comp upgrade, you would not be entitled to be put back in F. Also, post-purchase online seat upgrade purchases can be an issue as they are not technically eligible to be transferred to new flights. 4.5 hour layover may have caused issued as it is not valid on single fare component on domestic flights.
Originally Posted by
cre95
How far ahead of boarding were you at the SC asking for their help? If the gate has taken control of the flight, I believe your only option will be to speak with the agent at the gate. Note that the trigger is typically based on the originally scheduled departure time so if the flight is delayed it would have gone to the gate earlier as well.
If the SC is just not supporting your ask, did you try calling in? That should work assuming the flight is not under gate control.
OP states wasn't an upgrade and was there over 4 hours before.
I've had issues before with ATL SC agents. Some truly think they don't handle reservations. A red coat had to be called one time. They were baffled why agent thought they didn't do this anymore. Red coat quickly corrected agent and then helped me theirself.
Also this was at ATL F. there's generally no separate agent handling reservation issues.