Originally Posted by
uanj
We have four B&R cases, two carry-ons and two large cases. They just repaired and returned one of the large ones and it is more than 15 years old. They returned it looking like new, even replaced the wheels, unbelievable service. I am so glad we switched to B&R ages ago. They're not cheap, but they really stand behind their lifetime guarantee, their designs are good for packing and the products are super durable.
I am not the type to rave about anything but this company takes their lifetime guarantee seriously.
You are very very lucky. I'm glad you had a good experience. However, many folks have not - myself included. In my case it took almost 9 months to get them to replace a bag they refused to repair (only needed cosmetic repairs) and even then they wouldn't replace it with the same size.
So congratulations on your luck of the draw. Hope you use your newly repaired luggage in good health!