Originally Posted by
Goldorak
I needed to use the contact form to send my complaint about Sofitel NY. Really not easy to find. You really have the feeling that they want to discourage any contact with CS.
Once I found it, all the personal info were pre-filled and greyed-out meaning that you can't change them. Not a problem in principle, but in my case, it was all my professional info that were filled and not my personal ones despite my profile says that personal address/email/phone are the one to be used by default.
That's true. They have prefilled the form for specific cases, related to a booking, a stay, a promotion or points earned during a stay, but when it comes to other topics, it is quite difficult.
What also works just in case one does not find a way to contact CS for a specific reason is responding to an old CS email. It usually ressucitates an old case and they sometimes respond.