So exactly 1 week after filing a claim at prepaid gift balance for the "bad" Kroger $500 MCGC (it was one of the old $5.95 ones, BTW) I have a replacement card in hand. Impressed with the quick turnaround. The new card even has my name embossed on it.

Strange thing, though: US Bank sent the card to my *old* residential address (moved in November 2022) and it was forwarded to my new house. I filled out my office address on the form, which is where I prefer to get mail since they hold it in a secure box (mail theft is rampant here). Either way, still got the card - but I don't know why they sent it to an old address that I didn't even enter on the form. (Incidentally, I am a US Bank mortgage customer - but only at the new residential address)